Servicing the site
Recently we’d had feedback that a few glitches on the site have been impacting on the overall experience for many of you, which we apologise for.
So, like an automobile that occasionally needs to be sent to the mechanics for some re-tuning, we had to send Answers into the garage for a little bit of maintenance.
We’ve now taken it off the blocks and here are the fixes you will see since this latest release:
- Many of you were not regularly receiving immediate email notifications when your network posted a question. We appreciate how vital it is to get your questions to your Answers network and we have now fixed this to ensure everyone should receive the emails on time.
- One bug that has been a frustration to many of you for a while now is the ability of people you have added to your `Blocked users` list to still be able to post answers to your questions. This will no longer happen. Blocked users will no longer be able to answer your questions – we’re sure some of you will be delighted by this!
- When questions are in voting, we’d noticed the total number of votes were not adding up correctly. After sending the Yamster on a quick mathematics course, we now have the correct totals back on display again.
- A couple of months ago, we introduced inactive hyperlinks for Level 1 users. To continue to protect everyone using our site against potentially malicious links we’ve made some improvements to this functionality to ensure the right to post hyperlinks really is only earned by trust
- One piece of feedback we regularly hear is that you want more information on why content has been deleted. We’ve now refreshed the Violation Notifications that we send to inform you of your content being deleted. These will now include more details about the actual violation that was committed and hope this will help you better understand why your content was removed from the site. Remember, all content on the site must be within the Community Guidelines.
Finally, we’ve also laid the groundwork for some more radical changes to certain parts of the site design… so watch this space!
Keep your feedback coming, and we’ll continue to work on keeping the site well oiled!
–Yahoo! UK & Ireland Answers Team
Servicing the site
Recently we’d had feedback that a few glitches on the site have been impacting on the overall experience for many of you, which we apologise for.
So, like an automobile that occasionally needs to be sent to the mechanics for some re-tuning, we had to send Answers into the garage for a little bit of maintenance.
We’ve now taken it off the blocks and here are the fixes you will see since this latest release:
· Many of you were not regularly receiving immediate email notifications when your network posted a question. We appreciate how vital it is to get your questions to your Answers network and we have now fixed this to ensure everyone should receive the emails on time.
· One bug that has been a frustration to many of you for a while now is the ability of people you have added to your `Blocked users` list to still be able to post answers to your questions. This will no longer happen. Blocked users will no longer be able to answer your questions – we’re sure some of you will be delighted by this!
· When questions are in voting, we’d noticed the total number of votes were not adding up correctly. After sending the Yamster on a quick mathematics course, we now have the correct totals back on display again.
· A couple of months ago, we introduced inactive hyperlinks for Level 1 users. To continue to protect everyone using our site against potentially malicious links we’ve made some improvements to this functionality to ensure the right to post hyperlinks really is only earned by trust
· (AUNZ IN UK SG PH MY only) One piece of feedback we regularly hear is that you want more information on why content has been deleted. We’ve now refreshed the Violation Notifications that we send to inform you of your content being deleted. These will now include more details about the actual violation that was committed and hope this will help you better understand why your content was removed from the site. Remember, all content on the site must be within the community guidelines (hyperlink to CG’s).
Finally, we’ve also laid the groundwork for some more radical changes to certain parts of the site design… so watch this space!
Keep your feedback coming, and we’ll continue to work on keeping the site well oiled!
–Yahoo! Answers Team
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- Comments (13)
(1 votes, average: 5.00 out of 5)
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KUDOS!!
The block fix has been needed for a while. Glad to see it in place!!
Well done, Team!!
*Cali does happy dance*
All great and long-awaited fixes. Thank you.
Just a big query on the VN one.
Where will the data come from, to be included on the Violation Notice?
Will it be what the reporter writes on the report form?
Will you make a checklist to choose from? will you take action against people giving dsfghtyj or Peanut Butter as reasons? (both these were given, back when the reasons were copied over, and are generally believed to be the reason why giving reasons was stopped).
Great! But what about fixing the ever changing thumbs ratings?
Cool, I’ve been left wondering at some of those numbers/% on voted answers, not adding up etc.
Also, there seemed a glitch on some answers being selected as best answer, and then showing a total of 0 votes. Hope this has been sorted too.
Great work!
As a US user, I’m confused as to why the following paragraph isn’t in the US blog? This change would effect both locations, so why no comment there? Who authored the original statement, US or UK?
Please reply on the Suggestions Board to reach the maximum number of international users.
http://suggestions.yahoo.com/detail/?prop=answers&fid=160220
“One piece of feedback we regularly hear is that you want more information on why content has been deleted. We’ve now refreshed the Violation Notifications that we send to inform you of your content being deleted. These will now include more details about the actual violation that was committed and hope this will help you better understand why your content was removed from the site. Remember, all content on the site must be within the Community Guidelines.”
Good evening to you, ladies and gentlemen of the Answers UK team.
Firstly, thank you for this update. News like this is always encouraging.
I have a question for you. Why have the category Top 10s disappeared? Is this another bug, or have you withdrawn them for maintenance or development? I’m sure you will appreciate that this sort of thing can cause a good deal of puzzlement among the users when it happens unexpectedly and for no apparent reason.
Well the Contact Question alerts are working now, but they’re 20 hours late!
They were actually working before the latest maintenance took place, but you seem to have created a problem.
OK, the top 10s were back the next day … I assume it had something to do with the new category view.
Hi
about the contacts emails being immediate, my contacts emails are almost all arriving after the best answer has been chosen. I have three new questions today but no email as yet so I would not agree that the problem has been solved as yet.
JOHN H
I haven’t had emails telling me that a contact has asked a question since 20th September.
the idea that good answers can be deleted by one report of abuse when there is no abuse while spammers post hundreds if not thousands of redirect links and are able to re-register daily is a ridiculous, some are now using privacy settings to hide their spamming, since individually the answers may be innocuous but when viewed together you realize that they are all the same and are links to a dangerous or irrelevant sites
Hi Y!ATUK
Finally I can make a comment on this blog, though did have to change my browser to be able to do so.
I see that you have refreshed the Violation Notifications and added this paragraph to the violation report. That is an improvement but is there any chance of adding the actual links to the help pages instead of only links to the Community Guidelines?
“In Yahoo! Answers you must phrase questions in question format, and your answer must attempt to answer the question. Questions or answers must be written in a comprehensible way, and must be written in the language specific to the Answers site to which it is uploaded. You may not post conversational content without an attempt to post a meaningful question or answer a question or otherwise misuse the question and answer format.”
Also I’ve noticed that you have changed the standard staff response for the violation reason…
From…
“Violation Reason: Community Guidelines and/or Terms Of Service Violation”
To…
“Violation Reason: Misuse of the question and answer format”
Where it used to say CG and/or TOS Violation it now says Misuse of the questions and answers format, but I still don’t understand why staff are giving this standard response if the reporter has given their own reason for reporting the question.
Also regarding a report where…”The question you asked on Yahoo! Answers was reported by the Answers community:”…Is there any chance of changing the wording in that (and adding links to the help pages as well). I mean if someone with a high TR has reported a question and given the reason for reporting the question, shouldn’t the reason also be including in the report?
It is good that you have changed the Violation Notifications, but it is a step in the wrong direction if the reporters reason is being changed by the staff. I mean what is the point of giving a reason if the reason is just being taken away.
Yahoo! as a site are expecting us to CM the Answers site, yet they are changing some of the “rules” as the site progresses without informing us first.
So could you please consider two things…
1. Adding some sort of report box with a list of valid reasons for issuing a violation report.
2. And adding links to the relevant help pages in these reports.
IMHO I think that helps the one being reported (because they can follow the link to the help page, rather than just looking at the CG). It also helps the one reporting to send a valid report. And it also helps staff with their interpretation of the report.
Regards
STA