Comments on: Servicing the site http://www.yanswersbloguk.com/b4/2009/08/26/servicing-the-site/ The UK & Ireland Answers Community blog Mon, 08 Mar 2010 10:42:01 +0000 http://wordpress.org/?v=2.8.4 hourly 1 By: second time around http://www.yanswersbloguk.com/b4/2009/08/26/servicing-the-site/comment-page-1/#comment-3226 second time around Fri, 22 Jan 2010 14:04:22 +0000 http://www.yanswersbloguk.com/b4/?p=381#comment-3226 Hi Y!ATUK Finally I can make a comment on this blog, though did have to change my browser to be able to do so. I see that you have refreshed the Violation Notifications and added this paragraph to the violation report. That is an improvement but is there any chance of adding the actual links to the help pages instead of only links to the Community Guidelines? "In Yahoo! Answers you must phrase questions in question format, and your answer must attempt to answer the question. Questions or answers must be written in a comprehensible way, and must be written in the language specific to the Answers site to which it is uploaded. You may not post conversational content without an attempt to post a meaningful question or answer a question or otherwise misuse the question and answer format." Also I've noticed that you have changed the standard staff response for the violation reason... From... "Violation Reason: Community Guidelines and/or Terms Of Service Violation" To... "Violation Reason: Misuse of the question and answer format" Where it used to say CG and/or TOS Violation it now says Misuse of the questions and answers format, but I still don't understand why staff are giving this standard response if the reporter has given their own reason for reporting the question. Also regarding a report where..."The question you asked on Yahoo! Answers was reported by the Answers community:"...Is there any chance of changing the wording in that (and adding links to the help pages as well). I mean if someone with a high TR has reported a question and given the reason for reporting the question, shouldn't the reason also be including in the report? It is good that you have changed the Violation Notifications, but it is a step in the wrong direction if the reporters reason is being changed by the staff. I mean what is the point of giving a reason if the reason is just being taken away. Yahoo! as a site are expecting us to CM the Answers site, yet they are changing some of the "rules" as the site progresses without informing us first. So could you please consider two things... 1. Adding some sort of report box with a list of valid reasons for issuing a violation report. 2. And adding links to the relevant help pages in these reports. IMHO I think that helps the one being reported (because they can follow the link to the help page, rather than just looking at the CG). It also helps the one reporting to send a valid report. And it also helps staff with their interpretation of the report. Regards STA Hi Y!ATUK

Finally I can make a comment on this blog, though did have to change my browser to be able to do so.

I see that you have refreshed the Violation Notifications and added this paragraph to the violation report. That is an improvement but is there any chance of adding the actual links to the help pages instead of only links to the Community Guidelines?

“In Yahoo! Answers you must phrase questions in question format, and your answer must attempt to answer the question. Questions or answers must be written in a comprehensible way, and must be written in the language specific to the Answers site to which it is uploaded. You may not post conversational content without an attempt to post a meaningful question or answer a question or otherwise misuse the question and answer format.”

Also I’ve noticed that you have changed the standard staff response for the violation reason…

From…
“Violation Reason: Community Guidelines and/or Terms Of Service Violation”

To…
“Violation Reason: Misuse of the question and answer format”

Where it used to say CG and/or TOS Violation it now says Misuse of the questions and answers format, but I still don’t understand why staff are giving this standard response if the reporter has given their own reason for reporting the question.

Also regarding a report where…”The question you asked on Yahoo! Answers was reported by the Answers community:”…Is there any chance of changing the wording in that (and adding links to the help pages as well). I mean if someone with a high TR has reported a question and given the reason for reporting the question, shouldn’t the reason also be including in the report?

It is good that you have changed the Violation Notifications, but it is a step in the wrong direction if the reporters reason is being changed by the staff. I mean what is the point of giving a reason if the reason is just being taken away.

Yahoo! as a site are expecting us to CM the Answers site, yet they are changing some of the “rules” as the site progresses without informing us first.

So could you please consider two things…

1. Adding some sort of report box with a list of valid reasons for issuing a violation report.

2. And adding links to the relevant help pages in these reports.

IMHO I think that helps the one being reported (because they can follow the link to the help page, rather than just looking at the CG). It also helps the one reporting to send a valid report. And it also helps staff with their interpretation of the report.

Regards

STA

]]> By: harley drive http://www.yanswersbloguk.com/b4/2009/08/26/servicing-the-site/comment-page-1/#comment-2722 harley drive Sat, 24 Oct 2009 23:33:09 +0000 http://www.yanswersbloguk.com/b4/?p=381#comment-2722 the idea that good answers can be deleted by one report of abuse when there is no abuse while spammers post hundreds if not thousands of redirect links and are able to re-register daily is a ridiculous, some are now using privacy settings to hide their spamming, since individually the answers may be innocuous but when viewed together you realize that they are all the same and are links to a dangerous or irrelevant sites the idea that good answers can be deleted by one report of abuse when there is no abuse while spammers post hundreds if not thousands of redirect links and are able to re-register daily is a ridiculous, some are now using privacy settings to hide their spamming, since individually the answers may be innocuous but when viewed together you realize that they are all the same and are links to a dangerous or irrelevant sites

]]> By: Jill E http://www.yanswersbloguk.com/b4/2009/08/26/servicing-the-site/comment-page-1/#comment-2686 Jill E Sun, 11 Oct 2009 23:26:30 +0000 http://www.yanswersbloguk.com/b4/?p=381#comment-2686 I haven't had emails telling me that a contact has asked a question since 20th September. I haven’t had emails telling me that a contact has asked a question since 20th September.

]]> By: John Hamer http://www.yanswersbloguk.com/b4/2009/08/26/servicing-the-site/comment-page-1/#comment-2333 John Hamer Fri, 04 Sep 2009 20:10:03 +0000 http://www.yanswersbloguk.com/b4/?p=381#comment-2333 Hi about the contacts emails being immediate, my contacts emails are almost all arriving after the best answer has been chosen. I have three new questions today but no email as yet so I would not agree that the problem has been solved as yet. JOHN H Hi
about the contacts emails being immediate, my contacts emails are almost all arriving after the best answer has been chosen. I have three new questions today but no email as yet so I would not agree that the problem has been solved as yet.
JOHN H

]]> By: Cosimo http://www.yanswersbloguk.com/b4/2009/08/26/servicing-the-site/comment-page-1/#comment-2309 Cosimo Sun, 30 Aug 2009 22:25:13 +0000 http://www.yanswersbloguk.com/b4/?p=381#comment-2309 OK, the top 10s were back the next day ... I assume it had something to do with the new category view. OK, the top 10s were back the next day … I assume it had something to do with the new category view.

]]> By: Kev http://www.yanswersbloguk.com/b4/2009/08/26/servicing-the-site/comment-page-1/#comment-2289 Kev Fri, 28 Aug 2009 13:31:26 +0000 http://www.yanswersbloguk.com/b4/?p=381#comment-2289 Well the Contact Question alerts are working now, but they're 20 hours late! They were actually working before the latest maintenance took place, but you seem to have created a problem. Well the Contact Question alerts are working now, but they’re 20 hours late!
They were actually working before the latest maintenance took place, but you seem to have created a problem.

]]> By: Cosimo http://www.yanswersbloguk.com/b4/2009/08/26/servicing-the-site/comment-page-1/#comment-2287 Cosimo Thu, 27 Aug 2009 17:45:22 +0000 http://www.yanswersbloguk.com/b4/?p=381#comment-2287 Good evening to you, ladies and gentlemen of the Answers UK team. Firstly, thank you for this update. News like this is always encouraging. I have a question for you. Why have the category Top 10s disappeared? Is this another bug, or have you withdrawn them for maintenance or development? I'm sure you will appreciate that this sort of thing can cause a good deal of puzzlement among the users when it happens unexpectedly and for no apparent reason. Good evening to you, ladies and gentlemen of the Answers UK team.

Firstly, thank you for this update. News like this is always encouraging.

I have a question for you. Why have the category Top 10s disappeared? Is this another bug, or have you withdrawn them for maintenance or development? I’m sure you will appreciate that this sort of thing can cause a good deal of puzzlement among the users when it happens unexpectedly and for no apparent reason.

]]> By: seemynewname http://www.yanswersbloguk.com/b4/2009/08/26/servicing-the-site/comment-page-1/#comment-2285 seemynewname Thu, 27 Aug 2009 16:11:00 +0000 http://www.yanswersbloguk.com/b4/?p=381#comment-2285 As a US user, I'm confused as to why the following paragraph isn't in the US blog? This change would effect both locations, so why no comment there? Who authored the original statement, US or UK? Please reply on the Suggestions Board to reach the maximum number of international users. http://suggestions.yahoo.com/detail/?prop=answers&fid=160220 "One piece of feedback we regularly hear is that you want more information on why content has been deleted. We’ve now refreshed the Violation Notifications that we send to inform you of your content being deleted. These will now include more details about the actual violation that was committed and hope this will help you better understand why your content was removed from the site. Remember, all content on the site must be within the Community Guidelines." As a US user, I’m confused as to why the following paragraph isn’t in the US blog? This change would effect both locations, so why no comment there? Who authored the original statement, US or UK?

Please reply on the Suggestions Board to reach the maximum number of international users.
http://suggestions.yahoo.com/detail/?prop=answers&fid=160220

“One piece of feedback we regularly hear is that you want more information on why content has been deleted. We’ve now refreshed the Violation Notifications that we send to inform you of your content being deleted. These will now include more details about the actual violation that was committed and hope this will help you better understand why your content was removed from the site. Remember, all content on the site must be within the Community Guidelines.”

]]> By: robE http://www.yanswersbloguk.com/b4/2009/08/26/servicing-the-site/comment-page-1/#comment-2282 robE Wed, 26 Aug 2009 22:48:17 +0000 http://www.yanswersbloguk.com/b4/?p=381#comment-2282 Cool, I've been left wondering at some of those numbers/% on voted answers, not adding up etc. Also, there seemed a glitch on some answers being selected as best answer, and then showing a total of 0 votes. Hope this has been sorted too. Great work! Cool, I’ve been left wondering at some of those numbers/% on voted answers, not adding up etc.

Also, there seemed a glitch on some answers being selected as best answer, and then showing a total of 0 votes. Hope this has been sorted too.

Great work!

]]> By: Verity http://www.yanswersbloguk.com/b4/2009/08/26/servicing-the-site/comment-page-1/#comment-2281 Verity Wed, 26 Aug 2009 15:13:29 +0000 http://www.yanswersbloguk.com/b4/?p=381#comment-2281 Great! But what about fixing the ever changing thumbs ratings? Great! But what about fixing the ever changing thumbs ratings?

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